We talked recently about why so many businesses choose to work with the Sugarvine Tables platform. But serious customers should still investigate and ask the right questions before making such a critical commercial decision. Here are the most important features you should expect from any table reservation management system.
1) Deposits to reduce no-shows
An empty table following a no-show is one of the hospitality sector’s biggest frustrations. Lost revenue, a wasted opportunity and even potential impact on the public perception of your establishment’s popularity and atmosphere.
One of the most effective ways to reduce no-shows is by taking deposits. Even a modest amount secures a clearer commitment to turn up – and if they don’t, you’ve protected your bottom line.
Make sure you opt for a table booking system that allows you to manage deposits flexibly, simply and securely. If you can set amounts as per person, or group, or applicable during particular hours, you’re always in control. And with this level of versatility, you’ll see fewer no-shows and a steadier, more predictable service.
2) No per-cover charges
What may appear an affordable booking system option can quickly ramp up as hidden per-cover charges are factored in. Which means every time someone makes a reservation, you’re effectively handing over a percentage of your profits. When weighing up options, be careful to uncover any hidden or unclear cost policies. With no per-cover charges, you can drive as many bookings as possible, without worrying about your margins being squeezed.
3) UK-based customer service
In any business, slow or unhelpful customer service can cause costly problems. But when you need software support, in a high-pressure environment like the UK hospitality sector, these are amplified. Your business moves quickly and problems need solving in real-time, with quicker answers to your questions. While offshore call centres may offer certain cost benefits, you can’t beat professional help from a person that understands your market.
4) User-friendly interface
Of course, a booking platform should be easy-to-use and intuitive for your customers. But not all platforms are created equal when it comes to the ‘back end’, operated by you and your team. If yours works well for guests making reservations but is complicated for your staff, you may have made a wrong choice.
The best booking systems should feel straightforward and user-friendly from day one. From full-time managers to part-time front-of-house, your people don’t need to waste valuable time negotiating confusing functionality. Select a system that keeps things clean and simple but still boasts plenty of powerful features in the background.
Ready to make your selection?
We’re confident the system we’ve built ticks all the boxes and more for any operator looking to run a successful restaurant, café, or bar. But ultimately the decision should be based on which user benefits are best for your business. To try a live demonstration of a platform with no hidden costs, which is easy-to-use and reduces no-shows, please contact us.